1. General Returns
If you’re not completely satisfied with your purchase of valves, filters or fittings, please contact us within 7 days of delivery.
Goods must be returned in their original condition, unused, undamaged and in all original packaging.
2. Non-Returnable Items
Custom, made-to-order, or special specification items are non-returnable unless faulty.
Consumable items (e.g. filter cartridges once opened) may not be accepted for return.
3. Faulty or Damaged Goods
In the unlikely event that your product arrives faulty or damaged, contact us immediately (within 48 hours) with photos of the damage.
We will repair, replace or refund items found to be deficient at our discretion.
4. Refunds & Credits
Approved returns or replacements will be processed within 14 business days of receipt.
Refunds will be credited via the original payment method. Freight / shipping costs associated with the return may be deducted unless the return is due to our error.
5. Customer Responsibilities
When returning products, customer is responsible for ensuring items are safely packed.
Return freight costs are borne by the customer unless the return is a result of our mistake.
6. Warranty Information
All products come with any manufacturer warranties applicable under Australian Consumer Law.
We honour your rights under ACL: goods must be fit for purpose, match description, and durable according to reasonably expected use.
To start a return or report an issue, contact our Customer Service Team with your invoice/order number and product details. We aim to make the process fast, fair and hassle-free.